Privacy policy
Effective Date: 2026-02-10
1. Introduction
Luxen Maison is a brand operated by APEX PRIME HOLDINGS LLC ("we", "our", or "us"). This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit or make a purchase from luxenmaison.com.
This Privacy Policy applies to luxenmaison.com and related services operated by Luxen Maison. By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We collect personal information you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, account information, and messages you send to our customer support team.
When you visit luxenmaison.com, we may automatically collect information about your device and browsing activity, including IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, and interactions with our website.
Payment information is processed by our payment providers. We do not store full credit card numbers on our servers.
3. How We Use Personal Information
We use personal information to process and fulfill orders, accept payments, arrange shipping, provide customer support, communicate about purchases, prevent fraud, improve our website, personalize your shopping experience, send marketing communications when permitted, comply with legal obligations, and operate analytics and advertising services.
4. Cookies, Analytics, and Advertising
We use cookies and similar technologies to operate the website, remember preferences, measure website performance, understand visitor behavior, and support advertising or marketing campaigns.
These technologies may be provided by Shopify, Google, Meta, email marketing providers, analytics providers, payment processors, shipping providers, fraud prevention services, and other service providers we use to operate our store.
You can control cookies through your browser settings. Some features of the website may not work correctly if cookies are disabled.
5. How We Share Personal Information
We may share personal information with service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, fraud prevention providers, analytics providers, advertising platforms, customer support tools, email and marketing providers, professional advisers, and authorities when required by law.
We do not sell personal information for money. Some privacy laws may define certain advertising or analytics data sharing as a "sale" or "sharing" of personal information. Where applicable, you may opt out of this type of sharing by contacting us at support@luxenmaison.com.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.
8. Your Privacy Rights
Depending on your location, you may have the right to request access to the personal information we hold about you, request correction or deletion, request a copy of your information, opt out of certain processing or marketing, and appeal a privacy request decision where required by law.
To exercise your privacy rights, contact us at support@luxenmaison.com. We may need to verify your identity before completing your request.
9. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to opt out of sale or sharing; and the right not to be discriminated against for exercising your privacy rights.
In the past 12 months, we may have collected identifiers, customer records, commercial information, internet or electronic network activity, approximate geolocation, and inferences related to shopping preferences. We collect this information for the purposes described in this Privacy Policy.
To submit a California privacy request, contact support@luxenmaison.com.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.
12. Links to Other Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Luxen Maison. We are not responsible for the privacy practices or content of those third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.
14. Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:
Luxen Maison
3790 El Camino Real #1298
Palo Alto, CA 94306
United States
Email: support@luxenmaison.com
Phone: 1-650-405-3832
Hours: Monday to Friday, 9:00 AM to 5:00 PM PDT