Terms of service

Effective Date: 2026-02-10

1. Overview

These Terms of Service govern your access to and use of luxenmaison.com and purchases made from Luxen Maison, a brand operated by APEX PRIME HOLDINGS LLC. By using our website or placing an order, you agree to these Terms.

2. Store Information

APEX PRIME HOLDINGS LLC d/b/a Luxen Maison
3790 El Camino Real #1298
Palo Alto, CA 94306
United States
Email: support@luxenmaison.com
Phone: 1-650-405-3832
Hours: Monday to Friday, 9:00 AM to 5:00 PM PDT

3. Eligibility

By using our website, you represent that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian.

4. Products, Pricing, and Availability

We make reasonable efforts to display accurate product descriptions, prices, images, availability, and specifications. We reserve the right to correct errors, update information, change prices, discontinue products, or cancel orders affected by errors or availability issues.

Product colors and finishes may vary based on screen settings, lighting, materials, and manufacturing differences.

5. Orders and Payment

By placing an order, you agree to provide current, complete, and accurate billing, shipping, and payment information. Payments are processed securely through our payment providers. We may refuse or cancel an order when necessary, including because of product availability, pricing errors, suspected fraud, or violation of these Terms.

6. Shipping

Shipping terms, costs, order cutoff times, handling times, transit times, tracking, and delivery issue procedures are described in our Shipping Policy. The Shipping Policy is incorporated into these Terms by reference.

7. Returns and Refunds

Return eligibility, return windows, restocking fees, return shipping responsibility, refund timing, exchanges, and cancellations are described in our Return and Refund Policy. The Return and Refund Policy is incorporated into these Terms by reference.

8. Price Match Policy

Luxen Maison may match a lower advertised price from an authorized U.S. retailer before purchase when the offer meets the conditions below.

To request a price match, contact us at support@luxenmaison.com with a link to the lower advertised price. The item must be identical, new, in stock, sold by an authorized retailer, and available for shipment to the same U.S. destination.

Price matching does not apply to used, refurbished, open-box, clearance, liquidation, marketplace, auction, membership-only, coupon-only, pricing error, rebate, bundle, financing, installation, or local pickup-only offers. Shipping costs, taxes, and handling fees may be considered when comparing total price.

Luxen Maison reserves the right to verify the offer and decline requests that do not meet these conditions.

9. Intellectual Property

All website content, including text, images, graphics, logos, design elements, and software, is owned by APEX PRIME HOLDINGS LLC d/b/a Luxen Maison or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or exploit any part of the website without our prior written permission.

10. User Content and Submissions

If you submit reviews, photos, feedback, comments, or other content to us, you grant APEX PRIME HOLDINGS LLC d/b/a Luxen Maison a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute that content in connection with our business, subject to applicable law.

You are responsible for ensuring that your submissions do not violate the rights of others or contain unlawful, misleading, abusive, or harmful content.

11. Prohibited Uses

You agree not to use our website for unlawful purposes, to violate any laws or regulations, to infringe upon intellectual property or privacy rights, to transmit malicious code, to interfere with website security or operation, to submit false information, or to engage in fraudulent activity.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites or services.

13. Disclaimer of Warranties

Our website and services are provided on an "as available" basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated on our website or in product-specific warranty documentation.

14. Limitation of Liability

To the fullest extent permitted by law, APEX PRIME HOLDINGS LLC d/b/a Luxen Maison will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

15. Indemnification

You agree to indemnify and hold APEX PRIME HOLDINGS LLC d/b/a Luxen Maison harmless from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms or misuse of the website.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable in the United States, without regard to conflict of law principles. If a dispute arises, you agree to first contact us at support@luxenmaison.com so we can attempt to resolve the matter informally.

17. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

18. Contact Information

If you have questions about these Terms, contact us: